What is Glean?

AI-powered enterprise search that connects all your company's knowledge and applications.

Glean has positioned itself as a noteworthy player in the Business & Enterprise category. Whether you're a seasoned professional or just getting started with AI tools, Glean aims to make your workflow more efficient and productive.

In this review, I'll walk through the key features, weigh the pros against the cons, break down the pricing, and give you my honest verdict after extensive hands-on testing.

Key Features

  • Automated customer support with intelligent routing
  • Enterprise-grade security with SOC 2 compliance
  • Revenue forecasting with predictive analytics
  • Role-based access control and data governance
  • CRM integration with AI-powered lead scoring
  • Business intelligence dashboards with AI insights
  • API integrations with 200+ business applications

Pros & Cons

🟢 Pros

  • ✓ Powerful AI capabilities that save significant time
  • ✓ Competitive pricing compared to alternatives
  • ✓ Good documentation and customer support
  • ✓ Strong integration with existing workflows
  • ✓ Intuitive user interface with minimal learning curve

🔴 Cons

  • ✗ Free tier has limited functionality
  • ✗ Learning curve for advanced features
  • ✗ May not suit all use cases equally well
  • ✗ Premium features require paid subscription

Pricing

Glean is an enterprise-grade solution with custom pricing based on your organization's needs. Contact their sales team for a tailored quote and demo.

Who is Glean Best For?

Glean is best suited for operations directors who need reliable AI assistance in their daily work. It also works well for sales leaders and enterprise teams who want to leverage AI to improve their output and efficiency.

My Verdict

After extensively testing Glean, I can confidently say it stands out as one of the best in the Business & Enterprise space. The AI capabilities are genuinely useful and the user experience is well thought out. While it's not perfect — no tool is — the overall package delivers real value for its target audience.

What impresses me most is how Glean balances power with usability. You don't need to be a technical expert to get meaningful results, but there's enough depth for advanced users to unlock even more potential. I highly recommend it for anyone looking to enhance their workflow with AI.